Warranty & Care Policy
Honest Warranty Philosophy
We do not offer lifetime warranties.
Lifetime warranties are often marketing tactics backed by hidden fees, fine print exclusions, and unclear coverage. Real quality comes from craftsmanship, not promotional language.
Instead, we promise:
✓ 100 percent recycled gold and lab-grown diamonds built to last
✓ NYC craftsmanship held to the highest standards
✓ Transparent repair pricing with no hidden fees
✓ Direct support when something goes wrong
If something fails due to a manufacturing defect, we will make it right with no gimmicks and no asterisks.
Manufacturing Defect Warranty
Warranty Coverage
Every Difinery piece includes a 1-year limited warranty covering defects in materials or craftsmanship.
Covered:
Setting or prong failure
Chain, clasp, or link breakage due to defective manufacturing
Metal defects such as cracks, breaks, or casting flaws
Any structural failure caused by defective materials or workmanship
Normal Wear Means:
Daily use under typical conditions without exposure to harsh elements.
What Is Not Covered
✗ Normal wear scratches, scuffs, patina
✗ Loss or theft
✗ Accidental damage, such as cracked stones or bent bands
✗ Chemical exposure, including perfume, chlorine, and saltwater
✗ Improper storage or moisture exposure
✗ Third-party repairs or alterations
✗ Fading engravings
✗ Damage outside normal use
Warranty Duration and Activation
Coverage period: 1 year from the purchase date
Automatic activation: No registration required
Proof required: Order number and photos or description of the issue
Warranty Claim Process
To file a warranty claim:
Email support@difinery.com with your order number
Include clear photos, the date you noticed the issue, and how you cared for the piece
We respond within 24 hours with the next steps and a shipping label if needed
Inspection completed within 3 to 5 business days
We repair or replace and ship back within 7 to 10 business days
If the design is discontinued, we offer an equivalent replacement or a full refund.
Complimentary Care Services (Year 1)
Free Polishing and Cleaning
For the first 12 months, every Difinery piece includes:
Ultrasonic cleaning
Gentle polishing
Condition inspection
Free return shipping
Not Included:
Structural repairs, resizing, engraving, or damage repair.
Service Process:
Email support@difinery.com, ship your piece to us, we clean and polish within 7 to 10 business days, and return shipping is free.
You may use this service unlimited times during your first year.
Jewelry Repair Services
After your first year, Difinery offers fair-cost repairs, including:
Polishing and cleaning
Stone tightening
Clasp replacement
Chain or link repair
Custom resizing
Metal refinishing or structural repair
Transparent Pricing:
You send photos, we provide a detailed quote, you approve or decline.
No hidden fees and no surprise charges.
Ring Resizing Policy
Free Resizing (Year 1)
We offer one complimentary resizing for eligible ring designs within 60 days of purchase.
Eligible:
✓ Solitaire rings
✓ Three-stone rings
✓ Simple bands
✓ Designs that can safely be resized
Not Eligible:
✗ Eternity bands
✗ Custom designs
✗ Non-resizable structures
✗ Rings resized by third parties
How to Request a Resize
Email support@difinery.com with your order number and new size
Ship your ring to us using a tracked, insured carrier
We resize within 10 to 14 business days
We ship it back free and insured
Additional resizing after the complimentary service is available at a fair cost.
Care Instructions
Everyday Care
Storage:
Use a soft pouch or canvas box
Keep in a dry, cool place
Avoid sunlight and humidity
Cleaning:
Wipe with a soft cloth
Use mild soap and lukewarm water for deeper cleaning
Avoid chemicals and abrasive cleaners
Avoid:
Chlorine, saltwater, perfume, extreme heat, rough surfaces, and any ultrasonic cleaners not approved for your piece.
Wearing Your Jewelry
Put on last
Remove before sleeping, exercising, swimming, or showering
Specific Care by Jewelry Type
Rings
Remove before manual work
Check prongs regularly
Avoid pressure or bending
Earrings
Clean posts weekly
Keep backs secure
Remove before sleeping
Necklaces and Chains
Store flat
Avoid tangling
Check the clasp function
Bracelets and Bangles
Avoid impact
Remove before water activities
Check hinges and clasps
Materials and Sustainability
Lab-Grown Diamonds
Same durability and brilliance as mined diamonds
Clean normally
No special maintenance required
Why we use them:
Reduced water use, lower carbon footprint, and zero mining impact.
Recycled 14k Gold
100 percent recycled
Same quality and purity as newly mined gold
No special care required
Why we use it:
Ethical production, lower environmental impact, and circular sustainability.
Gemstones and Lab-Grown Stones
Handle gently
Store separately
Clean with mild soap
Avoid chemicals
When to Request Professional Help
Contact Difinery if you notice:
Loose stones
Bent bands
Broken clasps
Tarnishing
Missing prongs
Discoloration
Any structural concern
How to Request Service:
Email support@difinery.com with order number, photos, and a description.
We respond within 24 hours.
Sustainability Commitment
Our Circular Approach:
Keep it
Care for it
Pass it on
Recycle it
Returned Pieces Are:
Cleaned
Inspected
Restored or recycled
Never discarded
This closed-loop approach keeps precious metals in circulation and reduces environmental impact.
Extended Care and Lifetime Support
Annual Check-In
Recommended each year for settings, clasps, and structural integrity.
Inspections are free.
Lifetime Support
Although we do not offer a lifetime warranty, we provide lifetime service support:
Fair-cost repairs
Transparent pricing
Ongoing care and guidance
We will always service your Difinery piece.
Limitations and Exclusions
Not covered:
Normal patina
Loss or theft
Accidental damage
Chemical exposure
Improper storage
Third-party alterations
Excessive misuse
Custom modifications
Gemstone scratches
Damage Assessment:
We inspect, document, and determine the cause. If uncertain, we give you the benefit of the doubt.
Questions and Contact
We are here to help because conscious luxury should always feel effortless.
Email: support@difinery.com
Response time: Within 24 hours